Refund & Return Policy

At Wine & Liquor Superstore, we are committed to providing our customers with quality products and excellent service. Because alcoholic beverages are subject to health, safety, and regulatory requirements, returns and exchanges are limited to the circumstances described below.

All returns, exchanges, replacements, and store credits are subject to management approval and applicable New York State laws and regulations.

1. General Return Policy

Alcoholic beverage sales are generally final. Wine, spirits, and other alcoholic beverages cannot be returned or exchanged except in situations involving a defective, spoiled, or damaged product, as described below.
Non-alcoholic merchandise, including glassware and accessories, may be returned within 30 days of purchase provided the item is unused, in its original packaging, and accompanied by a valid sales receipt.
Products purchased as part of a promotion or special offer may be subject to additional terms.

2. Defective, Spoiled, or Damaged Alcoholic Beverages

If you believe an alcoholic beverage is defective, spoiled, corked, or damaged, please contact the store before bringing the product in so that we can advise you regarding the appropriate next steps.

Please retain the original bottle, label, closure, and remaining contents so that management can evaluate the product.
A valid sales receipt is required.
The product must be brought to the store in person for evaluation.
Depending on the circumstances, management review, and applicable New York State requirements, an eligible product may be replaced or issued as store credit.
Products that have been substantially consumed may not be eligible for replacement or store credit.

3. Special Orders & Limited Releases

Special orders, allocated products, and limited-edition releases are generally final sale and cannot be returned or exchanged, except where required by applicable law or in the case of an eligible defective or damaged product.

4. Refunds & Store Credit

Approved returns of alcoholic beverages will generally be resolved through product replacement or store credit, as determined by management and applicable law.
Store credit is not redeemable for cash except where required by applicable law.
Any approved refund, replacement, exchange, or store credit is subject to management approval and applicable New York State laws and regulations.

5. ID & Age Verification

Returns of alcoholic beverages will only be accepted from the original purchaser, unless otherwise permitted by applicable law.
A valid government-issued photo ID confirming that the customer is 21 or older must be presented when returning an alcoholic beverage.
We reserve the right to refuse a return when the required identification or sales receipt cannot be provided.

6. In-Store Returns

All returns must be made in person at our store:

Wine & Liquor Superstore
815 Hutchinson River Parkway
Bronx, NY 10465
Phone: 718-684-1481
Email: customercare@bronxliquor.com

Customers may call or email the store before bringing a product in to discuss a potential return and confirm the appropriate next steps. Contacting the store does not constitute approval of a return.

For an eligible return, please bring:

The product being returned
The original bottle and packaging, when applicable
Any remaining contents, when applicable
The original sales receipt
A valid government-issued photo ID for alcoholic beverage returns

All returns must be presented and processed in person at the store. We do not offer online ordering, pickup orders, or delivery.

7. Management Review

All returns, exchanges, replacements, and store credits are subject to management review and approval. Wine & Liquor Superstore reserves the right to decline a return or exchange that does not meet the requirements of this policy or applicable law.

Thank you for choosing Wine & Liquor Superstore.

Policy Updated: August 21, 2026